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VitalPBX Communicator

Unified Communications PBX System

VitalPBX Communicator

An advanced Windows Softphone for Call Center which integrates Presence, Chat, Video Call, BLF, etc.

VitalPBX Communicator

Free IP PBX Software based on Asterisk

Presence

VitalPBX Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.

Phone Features

We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts.

Call Center

We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.

Protocols Support

SIP (Session Initiation Protocol). RTP (Real-time Transport Protocol). SDP (Session Description Protocol). TCP (Transmission Control Protocol) /UDP (User Datagram Protocol). STUN (Session Traversal Utilities for NAT).

Diamond Partner

End User Features

Support of all kinds of Internet connections. Multiline support. Multiple sip accounts registration. Multi-party voice conference. SIP Registrar support (compatibility with most of SIP servers including Asterisk). Works under firewall. IM interface.

Others

NAT (Network Address Translation) support. Encryption on the basis of sRTP, DLS, and DTLS. DTMF (Dual Tone Multi Frequency) support. SIP Authentication. Codecs management. Log file on/off setting.

Phone Features

Call Center

Chat

Security

Dialer

VitalPBX Communicator brings a built-in Dialer to make outgoing calls, this dialer speeds dialing of phones that were previously loaded from a CSV file. Each time the Softphone makes a call, a popup appears with a previously configured form where the customer’s information will be displayed, and the Agent can register any comments and catalog if the call is successful or not. Once the campaign is finished, it is possible to obtain the results of the campaign.
VitalPBX Communicator Dialer
VitalPBX Communicator Presence

Presence

Features List

Multiple Accounts

Video Calls

Hold

Transfer

Conference

52 BLF (Hints)/Speed Dialing Key

52 BLF

Chat

Unlimited

Presence

10 Presence Status

Call Center LogIn/LogOut

Call Center Pause

Record Call

Auto Answer

Do not disturb (DND)

Check Voicemail Button

Address Book

Call Logs

STUN

Outbound Proxy

Voice Activity Detection

Acoustic Echo Cancellation

Configurable Ringtones

Voicemail Support (Message Waiting Indicator)

Automatic Dialer

Custom Skin

Codecs

Some images

With Sonata Billing you have a fully featured call accounting application that will allow you to manage your call expenses. Apply different rates and tariffs, create reports based on usage, Carriers, Rates, and more!.