Blog

Dear Ombutel Community, As you may know, Telesoft began the Ombutel Project more than 4 years ago and concreted a strategic alliance with Xorcom for the last two and a half years. Alliance which helped us substantially improve the product…. know details from VitalPBX Blog.

An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speakerphone (intercom and paging are automatically answered).
Intercom allows one user to contact another user (or users in a ring group) instantly. All parties are able to speak and listen to each other.
Paging allows one user to contact a group of users simultaneously. This differs from the intercom feature due to the fact that it is a one-way audio signal, meaning that those being paged cannot speak back to the pager.

These two features have many advantageous uses. One such use would be efficient in a large work environment such as a warehouse or large office. If a user had an important message to relay to the entire office, they would simply dial the page code which contacted all departments/offices, and speak the message. Everyone (save for those on the phone) would instantly be notified.

Note: Intercom and paging may not work on certain phones.

Busy Lamp Field (BLF) is a lighted (green or red) indicator on your phone (or expansion module) which can be configured to indicate the status of certain conditions/features of PBX.

Examples of BLF which can indicate status are:

  • Whether an extension is in use (whether a user is on the phone or not)
  • Speed-dial when key is pressed
  • Whether or not there is a call parked (awaiting retrieval by someone)
  • Whether or not the do not disturb option is activated.
  • Whether or not a call diversion is active.

A good example of the ‘extension in use’ BLF would be if someone calls in and wishes to reach Jim at extension 220. The receptionist would take a look at the BLF panel on their phone and see that Jim is on his phone (the light next to Jim’s name is RED), the receptionist can then ask the caller whether or not they would like to leave a message, or try back later. If the caller wants to leave a message, the receptionist simply transfers the call directly to Jim’s voicemail (*95*220).

Direct Inward System Access (DISA) is a system feature which allows a user to access the phone system from external sources. This feature allows users (for example, on a mobile device) to connect into the phone system in order to check voicemail, place calls, dial extensions, and more. This feature works by prompting users to first dial an applicable number (this can be your regular business number or a special number specifically for this purpose), then (this is strongly recommended) dial a special feature code which will then prompt the user to enter a special PIN code. After entering the credentials, the user has access to your system almost as if they were at their desk.

An example of this would be if an employee needed to contact a client when they are not currently in the office. The employee could dial the special number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call. This is beneficial if the employee (or employer) only wanted clients to see the work caller ID number, and not the employee’s personal or work mobile caller ID. Another unique benefit to this feature is that the caller can use the phone system’s long distance service without worrying about paying ridiculous mobile long distance per-minute fees. In effect, DISA can work to be a calling card for employees.

Your PBX support the ability to add Remote Users. A Remote User is a phone system user who is not located in the office, yet still connects and has the same functionality of an office user. The Remote User must have their remote phone configured to connect to the PBX located at the central office.

VitalPBX blog

Remote Users allow an individual to work from anywhere in the world, and calls can be placed and received just as if they were sitting at a desk in the office. This is an extremely useful feature which can be taken advantage of in a multitude of situations and scenarios (e.g. employees working from home, employees who are often travelling, employees in another city, country, and more).

Show Buttons
Hide Buttons