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[Solved] Calling Direct to Extension.  

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novapcjau
(@novapcjau)
Estimable Member
Joined: 1 year ago
Posts: 104
05/06/2018 2:27 pm  

When someone calls and falls in the IVR, how do I get the number of options in the IVR to enter the Desired Extension? No need to listen to the entire URA?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1047
05/06/2018 2:41 pm  

You may use the welcome and instruction message of the IVR module, the welcome message can be use for an introduction of your company, and the instruction message is the list of options of your IVR. when the instruction message is set, the welcome message is just played when the customer reach the IVR at the first time, after, only the instruction message will be reproduced.


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novapcjau
(@novapcjau)
Estimable Member
Joined: 1 year ago
Posts: 104
05/06/2018 2:55 pm  

I have to do some configuration in the extension so that when the person types the extension already call direct?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1047
05/06/2018 3:00 pm  

For direct dial, you must to enable the Direct Dial option in the IVR


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novapcjau
(@novapcjau)
Estimable Member
Joined: 1 year ago
Posts: 104
06/06/2018 6:16 am  

thanks


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VladimirT
(@vladimirt)
Eminent Member
Joined: 7 months ago
Posts: 21
21/11/2018 9:44 pm  

Does it work for you?


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