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Custom Music on Hold when hold or transfer a Call  

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vitorcosta
(@vitorcosta)
Trusted Member
Joined: 1 year ago
Posts: 83
20/05/2020 7:09 am  

How i can define a diferent MOH set to play when i put a inbound call on hold or while transfer it to another extension ? I need do it per Tenant. 


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hlev
 hlev
(@hlev)
Trusted Member
Joined: 11 months ago
Posts: 54
20/05/2020 12:29 pm  

Upload your music on hold  Settings/PBX Settings/Music on Hold, then just set the custom group you made as default. I dont use different tenants but i guess this should work per tenant.


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vitorcosta
(@vitorcosta)
Trusted Member
Joined: 1 year ago
Posts: 83
20/05/2020 12:45 pm  

Unfortuly, inside a Tenant, MOH groups dont have DEFAULT option to be active. I found it on root tenant (VitalPBX), but cant use there.

 

Any other idea ?


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Joseph Montes
(@neoanthony)
Member Moderator
Joined: 3 years ago
Posts: 3
26/05/2020 11:22 am  

@vitorcosta

You can still create MOH classes within the Tenant themselves.

Simply log in as the tenant, and go to Settings > PBX Settings > Music on Hold. There, you will be able to create the Music on Hold Class for that tenant.

Then, you can assign that MOH Class to the inbound route.

There might not be a "Default" class per tenant right now, but you can still create the different MOH classes per Tenant and assign them to the appropriate module.


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