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external phonebook with yealink does not work  

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dsmagghe
(@dsmagghe)
Eminent Member
Joined: 2 years ago
Posts: 31
15/10/2019 2:59 am  

I always get an error on the yealink when trying to access the external phonebook.

attached a screenshot of how i've configured, both with https and using the correct hostname or without and using the ip address. to no avail.


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
16/10/2019 8:17 am  

We are experiencing the same issue, the Yealink phones cant seem to load the phonebook.


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Gary
 Gary
(@gary)
Estimable Member
Joined: 2 years ago
Posts: 129
20/10/2019 1:33 pm  

It works for me, did you change the http port number on the pbx.

 


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
30/10/2019 11:10 am  

@gary

No, change on the http port. 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
30/10/2019 11:26 am  
Posted by: @hlev

We are experiencing the same issue, the Yealink phones cant seem to load the phonebook.

What Yealink phone model are u using?


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
30/10/2019 12:01 pm  

@ing-joserivera26

T42s


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dsmagghe
(@dsmagghe)
Eminent Member
Joined: 2 years ago
Posts: 31
30/10/2019 12:14 pm  

@hlev

Any model t48 t46 or t42 same issue


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
30/10/2019 12:16 pm  

I've tested on model T58 and is working fine.


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
30/10/2019 12:16 pm  

@dsmagghe

Only really tested on t42s's and one t41


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
31/10/2019 7:42 pm  

Still having the same issue, should the ip address be whitelisted in the firewall even when http and https is open to all?

We get a loading, please wait and then errors out with Cannot download remote phonebook

 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
01/11/2019 2:07 pm  

Check the httpd log: 

cat /var/log/httpd/access_log | grep Yealink


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
01/11/2019 2:44 pm  

@ing-joserivera26

Testing with the t41s which is what a coworker is using, I am seeing in the logs its getting a 301 response from the  server.

[01/Nov/2019:15:42:58 -0500] "GET /phonebook.php?pb=cJinsNudN HTTP/1.1" 301 256 "-" "Yealink SIP-T41S 66.83.0.35
 

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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
01/11/2019 2:54 pm  

You may use postman for testing the Phonebook URL. I've tested on my side but I am unable to reproduce the issue.


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hlev
 hlev
(@hlev)
Active Member
Joined: 3 months ago
Posts: 15
01/11/2019 3:23 pm  

@ing-joserivera26

Would I need to use a specific header to get it to work in postman? Trying with a default get request and still not loading anything.


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
01/11/2019 3:59 pm  

Check the picture attached


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