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Queue Reports Sonata ?  

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Gary
 Gary
(@gary)
Trusted Member
Joined: 1 year ago
Posts: 84
07/11/2018 12:35 pm  

With sonata Switchboard you can setup a nice panel for monitoring Queues, of interest is loged in/out, Available, Abandoned etc, but you can not get a report on this activity or other queue statistics, is there a Sonata Queue reports on the horizon if not what is the recommended software to use.

 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 12 months ago
Posts: 788
07/11/2018 3:28 pm  

We have a software under development named : Sonata Stats, we expect to release the first beta in January of the next year.

By now, we have already integrated the Asternic (Call Center Stat) from Nicolas Gudiño


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