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Calls are not processing in queue though IVR still can be processed (sip_autodestruct messages found)  

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yazarlwin
(@yazarlwin)
Active Member
Joined: 10 months ago
Posts: 9
29/04/2020 10:56 pm  

We face the call issue yesterday after seeing below error in master server. All calls are failed to proceed to queue but IVR still can be processed. It had never happened before. Only when we rebooted master server manually and swapped to secondary server, the call were back to normal. Please help check how to prevent this issue.

Apr 29 13:49:49 voice01 asterisk: [2020-04-29 13:49:49] #033[1;31mWARNING#033[0m[25074]: #033[1;37mchan_sip.c#033[0m:#033[1;37m4387#033[0m #033[1;37m__sip_autodestruct#033[0m: Autodestruct on dialog 'isbciigffzhltor4ptqreqeqtqogoitenfnz@10.18.5.64_b2b-1' with owner SIP/outbound-000788bb in place (Method: BYE). Rescheduling destruction for 10000 ms
Apr 29 13:49:55 voice01 asterisk: [2020-04-29 13:49:55] #033[1;31mWARNING#033[0m[25074]: #033[1;37mchan_sip.c#033[0m:#033[1;37m4387#033[0m #033[1;37m__sip_autodestruct#033[0m: Autodestruct on dialog 'isbciigffzhltor4ptqreqeqtqogoitenfnz@10.18.5.64_b2b-1' with owner SIP/outbound-000788bb in place (Method: BYE). Rescheduling destruction for 10000 ms
Apr 29 13:50:02 voice01 asterisk: [2020-04-29 13:50:02] #033[1;31mWARNING#033[0m[25074]: #033[1;37mchan_sip.c#033[0m:#033[1;37m4387#033[0m #033[1;37m__sip_autodestruct#033[0m: Autodestruct on dialog 'isbciigffzhltor4ptqreqeqtqogoitenfnz@10.18.5.64_b2b-1' with owner SIP/outbound-000788bb in place (Method: BYE). Rescheduling destruction for 10000 ms


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 2355
30/04/2020 10:51 am  

Are these two servers in HA? Right?

 


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yazarlwin
(@yazarlwin)
Active Member
Joined: 10 months ago
Posts: 9
30/04/2020 11:08 pm  

Yes. They are in HA. There were more than 13000 sip_autodestruct messages on master server at the time of incident.


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