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Follow Me not working from ring group  

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rdmackay
(@rdmackay)
New Member
Joined: 3 months ago
Posts: 1
26/11/2018 2:24 pm  

Have follow me setup on  extension. It only works when you dial the extension directly. The extension is a cell phone which is also part of a ring group.The only way it works is by putting the cell phone number in the ring group as an external number.  The problem with that is you loose the prompt callee feature of follow me.  Am I missing something or is the a way around it. The feature works currently on my Freepbx production server.  It doesn't currently work however on the latest 3CX version either. I must say I have tested about every PBX software there is and am impressed by Vitalpbx. The only reason it is not currently my production server is the follow me issue. I am sure there are a lot of users that have cell phones as extensions and without the prompt callee feature some of the calls end up on the cell phones voice mail.


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 12 months ago
Posts: 788
04/12/2018 1:59 pm  

When a call is made to a ring group, all the diversions are disabled. however, we can add an option in the future to allow the extension diversions.


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Gary
 Gary
(@gary)
Trusted Member
Joined: 1 year ago
Posts: 84
04/12/2018 2:05 pm  

Please create the diversions option as I also need this.

Thanks,


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CoryEakins
(@coryeakins)
Active Member
Joined: 7 months ago
Posts: 8
09/01/2019 12:27 pm  

I would like to have the ability to do this as well.


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