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vitorcosta
(@vitorcosta)
Trusted Member
Joined: 8 months ago
Posts: 74
14/08/2019 4:16 am  

I have a month Carrier plan vitalpabx. But on addon modules some sonata modules say to activate and request a Licence. How proceed ?

 


mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1925
14/08/2019 4:56 am  

Hello Mr. Costa,

In case of Sonata Switchboard and Billing, this add-ons get automatically activated by the VitalPBX plans, only the sonata recordings needs a license, but, this will be not required anymore in the next update of Sonata Recordings.

You can send us your case to support@vitalpbx.com with your carrier license attached. 

 


vitorcosta
(@vitorcosta)
Trusted Member
Joined: 8 months ago
Posts: 74
14/08/2019 11:47 am  

Where i get this licence on runing pbx ? (i believe i received this licence by email when buy..but  my first try to find it fail)

 


mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1925
14/08/2019 11:49 am  

Check the picture attached


vitorcosta
(@vitorcosta)
Trusted Member
Joined: 8 months ago
Posts: 74
14/08/2019 12:48 pm  

ok. Next problem: how open a support ticket ? site request a number to be buyed... i dont have it..


mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1925
14/08/2019 12:54 pm  

You can send us your case to @vitalpbx.com">support@vitalpbx.com with your carrier license attached.


vitorcosta
(@vitorcosta)
Trusted Member
Joined: 8 months ago
Posts: 74
14/08/2019 9:15 pm  

After update módulo , licence activated ok.

Now next problem: after login on SonataSwitch Board no buttons or widged showed... just message "connecting to server" for ever... 

 


mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1925
15/08/2019 7:07 am  

Where do you have installed the PBX?

You have to make sure the required ports for Sonata Switchboard  are open


vitorcosta
(@vitorcosta)
Trusted Member
Joined: 8 months ago
Posts: 74
18/08/2019 8:49 pm  

Pbx on a vm  inside my full host. Access using Openvpn...I Open https on Vital Firewall and worked....then close again and use vpn again and worked too.

No sure about how solved, but working ok now.


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