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Music on hold not w...
 

[Solved] Music on hold not working on Ring groups.  

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voiprehberi
(@raksart)
Trusted Member
Joined: 1 year ago
Posts: 88
30/01/2019 12:38 pm  

I setup the IVR to ring groups if user timeout with one by one but it calls ext 2 before ext 1  and no music on hold music rings.

 

Here is my ivr and ring groups settings.

 


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voiprehberi
(@raksart)
Trusted Member
Joined: 1 year ago
Posts: 88
30/01/2019 12:38 pm  

Ring group settings.


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1154
30/01/2019 9:29 pm  

We will check it


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voiprehberi
(@raksart)
Trusted Member
Joined: 1 year ago
Posts: 88
01/02/2019 9:14 am  

Is there any progress  ?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1154
01/02/2019 9:21 pm  

We were participating in the itExpo, that's why we hadn't the time to check it, actually finished today, so, we will check it on Monday.


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edege
(@edege)
Active Member
Joined: 2 months ago
Posts: 9
26/02/2019 2:11 pm  

any update on this ?

 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1154
26/02/2019 2:30 pm  

The current behavior allows you to play the configured music on hold only when the caller is put on Hold, no, when an extension is ringing. 

We will analyze this behavior and take a decision about it.


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 1 year ago
Posts: 1154
14/03/2019 10:34 am  

This issue is fixed in version 2.3.0 of VitalPBX


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