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Set two trunks on o...
 

Set two trunks on one pbx  

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egminv
(@assistenza)
Active Member Customer
Joined: 2 months ago
Posts: 11
16/10/2019 9:42 am  

Good afternoon,

I set two trunks on my pbx (trunk A and trunk B).

I'd like that some extensions uses Trunk A for incoming and outgoing calls and other extensions uses trunk B.

With trunk A and related extensions everything works well.

With trunk B i have some problems : when the related extension makes a call, the recipient see the number of trunk A.

I tried to edit the "External Cid" field in the extension options with the number of trunk B without success.

How can i make it works well?

Thanks

Giacomo

 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
16/10/2019 10:20 am  

You must check if your VoIP provider is not overwriting the CID before sending it to the desired number, or, check if your missing something on trunks configurations.


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egminv
(@assistenza)
Active Member Customer
Joined: 2 months ago
Posts: 11
17/10/2019 2:17 am  

Thanks for your reply!

i checked on my VoIP provider panel and the settings are ok, so probably something is wrong in my configuration as you said.

I tried also in "General" tab of trunks to fill the "Trunk Cid" field for trunk B and i enabled the option "overwrite CID" but is still the same, so not working as i wish.

Maybe the field "Get DID from and Get CID from" could be useful?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
17/10/2019 5:09 am  

You have to make sure that the calls are really send through trunk B.


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egminv
(@assistenza)
Active Member Customer
Joined: 2 months ago
Posts: 11
18/10/2019 2:52 am  

I checked almost every setting in the trunks section and extension section.

Is there a particular setting i should check?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
18/10/2019 10:45 am  

Are you using a dial prefix in your outbound routes, for example:

Outbound Route A (Trunk A):

  • Prefix: 9
  • Pattern: NXNNXXXXXX

Outbound Route B (Trunk B):

  • Prefix: 0
  • Pattern: NXNNXXXXXX

Did you define different dial patterns per trunk?

This post was modified 1 month ago by mrivera

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egminv
(@assistenza)
Active Member Customer
Joined: 2 months ago
Posts: 11
21/10/2019 1:49 am  

The dial pattern is the same for both trunks : !XXXXXXXXX and i haven't set any prefix.

Just to understand, if i set a prefix, i should digit that number before the recipient telephone number to choose the trunk to call from?

 


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1827
23/10/2019 3:26 pm  

You must use the class of service in order to assign the trunks and outbound routes to be used per extension.


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