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Prioritizing Extens...
 

[Solved] Prioritizing Extension MoH over Queue MoH  

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DOTRO
(@dotro)
Active Member
Joined: 7 months ago
Posts: 7
05/08/2019 3:52 am  

Hello,

Is there a way we can prioritize an Extension MoH over a Queue MoH when putting a callee on Hold?

Specifically:
- I select a custom MoH for one of the Extensions
- that Extension is part of a Queue that has its own custom MoH class defined (different from the Extension MoH)
- when Extension answeres an inbound call from the Queue and puts it on Hold, the callee hears the Queue MoH class

I would like for the callee to be able hear the Extension MoH instead of the Queue MoH. Is this possible in any way?

Thank you!

This topic was modified 4 months ago by DOTRO

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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1925
05/08/2019 5:35 pm  

We will make some tests to give you a better answer about it


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DOTRO
(@dotro)
Active Member
Joined: 7 months ago
Posts: 7
05/08/2019 11:27 pm  

Thank you for your reply!

I meant to say "caller" not "callee" above: when I set Extension MoH (Extensions -> Advanced -> Music on Hold Class), answer an inbound call from through a Queue that has its own MoH set (Call Center -> Queues -> Music on Hold) and place that call on hold, the caller hears the Queue MoH


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DOTRO
(@dotro)
Active Member
Joined: 7 months ago
Posts: 7
06/08/2019 1:16 am  

I just tested this on a fresh install of v2.3.4-2 and everything is working as intended: Extension MoH plays for a call on hold originated from a Queue. It seems that I have to do a reinstall to fix the priority.


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