Is there a way we can prioritize an Extension MoH over a Queue MoH when putting a callee on Hold?
- I select a custom MoH for one of the Extensions
- that Extension is part of a Queue that has its own custom MoH class defined (different from the Extension MoH)
- when Extension answeres an inbound call from the Queue and puts it on Hold, the callee hears the Queue MoH class
I would like for the callee to be able hear the Extension MoH instead of the Queue MoH. Is this possible in any way?
Thank you for your reply!
I meant to say "caller" not "callee" above: when I set Extension MoH (Extensions -> Advanced -> Music on Hold Class), answer an inbound call from through a Queue that has its own MoH set (Call Center -> Queues -> Music on Hold) and place that call on hold, the caller hears the Queue MoH