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Ring Group External...
 

Ring Group External Member Notification Recording  

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kenn10
(@kenn10)
Active Member Customer
Joined: 3 weeks ago
Posts: 5
07/10/2019 8:04 am  

On the current ring groups screen, external numbers can be added.   When a call routes to the ring group and the external number, the external destination does not receive "you have an incoming call.  Press 1 to accept, 2 to deny...."   This is a problem if the external number is a cell phone and that phone is out of range or turned off because the caller is dumped to the voicemail of the external number or cell phone.  In addition, if the destination external number is of an at-home agent, they need the notification as well.

Can we have the same functionality as provided in the follow-me section of the extension?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1673
07/10/2019 11:09 am  

We will add this suggestion to our task manager as a feature request.


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