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Ring Group External...
 

Ring Group External Member Notification Recording  

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kenn10
(@kenn10)
Active Member Customer
Joined: 4 months ago
Posts: 7
07/10/2019 8:04 am  

On the current ring groups screen, external numbers can be added.   When a call routes to the ring group and the external number, the external destination does not receive "you have an incoming call.  Press 1 to accept, 2 to deny...."   This is a problem if the external number is a cell phone and that phone is out of range or turned off because the caller is dumped to the voicemail of the external number or cell phone.  In addition, if the destination external number is of an at-home agent, they need the notification as well.

Can we have the same functionality as provided in the follow-me section of the extension?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 2032
07/10/2019 11:09 am  

We will add this suggestion to our task manager as a feature request.


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kenn10
(@kenn10)
Active Member Customer
Joined: 4 months ago
Posts: 7
13/10/2019 7:50 am  

@ing-joserivera26 In addition to this request on the ring group, we need a modification on the follow-me function as well.  For both ring-groups and follow-me groups which include both internal extensions and external numbers, the "You have an incoming call" should not be played to the internal extensions in the group.   This could be an option or permanently set up so the recording is played only to the external call.  It appears that VitalPBX is able to distinguish between internal and external calls, so it is hoped the logic for only playing the recording only to an external number is not difficult.


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 2032
23/10/2019 3:34 pm  

@kenn10

Thanks for the suggestion


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