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mtsi.tech
(@mackenzie-technology-solutions)
Active Member
Joined: 9 months ago
Posts: 8
19/11/2018 8:47 am  

It would be awesome to have an addon or procedure where callers who are connected to a queue agent can take a short survey after the call is over. The responses to the survey could post to a webhook or saved in a log file and emailed.  Has anyone done something similar with the system in its current release?


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mrivera
(@ing-joserivera26)
Developer Admin
Joined: 12 months ago
Posts: 788
19/11/2018 9:22 am  

It is possible to do it with the Custom Context add-on and the "After Agent Hangup Destination" option, however, this require some asterisk skills, due you must to write the survey dialplan and the scripts for send email and others


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