Forum

Unified Communications PBX System

Help us to improve VitalPBX

Processing ...
USD
WISH: Rate My Agent
 

WISH: Rate My Agent  

  RSS

mtsi.tech
(@mackenzie-technology-solutions)
Active Member
Joined: 1 year ago
Posts: 8
19/11/2018 8:47 am  

It would be awesome to have an addon or procedure where callers who are connected to a queue agent can take a short survey after the call is over. The responses to the survey could post to a webhook or saved in a log file and emailed.  Has anyone done something similar with the system in its current release?


Quote
Topic Tags
mrivera
(@ing-joserivera26)
Developer Admin
Joined: 2 years ago
Posts: 1434
19/11/2018 9:22 am  

It is possible to do it with the Custom Context add-on and the "After Agent Hangup Destination" option, however, this require some asterisk skills, due you must to write the survey dialplan and the scripts for send email and others


ReplyQuote
Share:
  
Working

Please Login or Register