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Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played.
‘unavailable calls‘ – when calls are un-answered.
‘busy calls‘ – when the extension is in a call or in a non-disturb mode.
When a call reaches a users voicemail, the caller is prompted to leave a message after a pre-recorded (or automated) message. Additional options can be set to route calls should they reach a users voicemail (see Personal Assistant for more information).
Your PBX is capable of supporting hundreds of separate voicemail boxes. Your PBX also have voicemail to email functionality, which allows voicemail messages to be delivered directly to a users email address where they can be listened to without the use of their desk phone.
The voicemail to email PBX feature is a subscribed feature which when enabled, sends a copy of a user’s voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone.
This feature has many inherent advantages, however, due to requirements which necessitate the use of an external email server, subscription to an email service may be mandatory in order for this feature to function.