Sonata Communicator

Sonata Communicator is a Free Softphone for Windows that includes everything needed to integrate into a Call Center.

Phone Features

We have included all the features that a Softphone should have to operate in a Call Center, among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiples Account. It is also possible to register with different accounts at the moment of startup the Softphone.

Call Center

We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause, in the case of pauses it is possible to declare them with cause, eg: Bath, Lunch, Rest, etc, very useful to obtain later reports. We have also integrated a personal Dialer.

Security

Security in Sonata Communicator is our priority, the Agent will only have access to menus and functions that the administrator allows.  

El timbre electromecánico, que se basa en un electroimán que acciona Central Telefonica un badajo que golpea la campana a la frecuencia de la corriente de llamada Central Telefonica (25 Hz), se ha visto sustituido por generadores de llamada Central Telefonica electrónicos, que, igual que el timbre electromecánico, funcionan con la tensión de llamada (75 V de corriente alterna a una frecuencia de 25 Hz, enviada superpuesta a los 48 voltios de tensión continua de la línea). Suelen incorporar un oscilador de periodo en torno a 0,5 s, que conmuta la salida entre dos tonos producidos por otro oscilador. El circuito va conectado a un pequeño altavoz piezoeléctrico. Resulta curioso que se busquen tonos agradables para sustituir la estridencia del timbre electromecánico.Sample Text.Central Telefónica. Este projeto pretende disponibilizar um sistema de comunicações por via digital utilizando a Tecnologia Voz Sobre IP pelas diversas entidades, que se encontram agregadas à gestão Municipal para desta forma conseguir uma centralização das comunicações, modernização de infraestruturas.

El timbre electromecánico, que se basa en un electroimán que acciona un badajo que golpea la campana a la frecuencia de la corriente de llamada (25 Hz), se ha visto sustituido por generadores de llamada electrónicos, que, igual que el timbre electromecánico, funcionan con la tensión de llamada (75 V de corriente alterna a una frecuencia de 25 Hz, enviada superpuesta a los 48 voltios de tensión continua de la línea). Suelen incorporar un oscilador de periodo en torno a 0,5 s, que conmuta la salida entre dos tonos producidos por otro oscilador. El circuito va conectado a un pequeño altavoz piezoeléctrico. Resulta curioso que se busquen tonos agradables para sustituir la estridencia del timbre electromecánico.Sample Text.

Central Telefonica

This feature is controlled in the PBX User Panel.
The PA (Personal Assistant) allows for advanced control of a user’s voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. In essence, the PA is a mini-IVR (interactive voice response) for voicemail.

When a caller reaches a user’s PA, they are presented with a recorded message. This message would indicate to them that there are options in addition to simply leaving a message. Typically, PA voicemails would give callers the option of leaving a message OR attempting to contact the intended party. PA can be configured to work with ‘unavailable’ and/or ‘busy’ voicemails.

For example, a caller reaches your voicemail, and is given the option to: press 1 to call your mobile, press 2 to reach the Florida office, press 0 to reach reception, or leave a message. This ensures that the caller is able to contact an appropriate party should they want to, or simply leave a message.
An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc. IVR’s are very robust and efficient tools in any business environment, and work to decrease the amount of time spent needlessly on the phone with a caller. Since the entire system is fully automated, calls are routed with more efficiency, and employees are able to maximize their productivity.
The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call. This is somewhat similar to call forwarding, except that any incoming call will terminate to the users ‘busy’ voicemail (regular unanswered calls terminate to the ‘unavailable’ voicemail). This feature is useful when a user is occupied with an important task and cannot afford to take a call (e.g. important meeting, important task, eating lunch, etc…).
A Call Queue Central Telefonica is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time. Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.).Central Telefonica While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. This can be useful for users who wish to take lunch and not have their phone ring, or for situations where additional agents can be of use.

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