Unified Communications System

Communicator

An advanced Windows Softphone for Call Center which integrates Presence, Chat, Video Call, BLF, etc.

Sonata Communicator is a specialized Call Center Softphone, which includes options like, LogIn, LogOut, Pause, UnPausa, PickUp, etc.

Sonata Communicator is an advanced Windows Softphone for Call Centers which integrates Presence, Chat, Video Call, BLF, and much more.

Presence

Sonata Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.

Phone Features

We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts. It is also possible to register with different accounts at the moment of startup the Softphone.

Call Center

We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.

Chat

Sonata Communicator includes a Chat system that works over the SIP protocol.

Security

Security in Sonata Communicator is our priority, the Agent will only have access to menus and functions that the administrator allows them to have.

Protocols Support

SIP (Session Initiation Protocol).
RTP (Real-time Transport Protocol).
SDP (Session Description Protocol).
TCP (Transmission Control Protocol) /UDP (User Datagram Protocol).
STUN (Session Traversal Utilities for NAT).
ICE (Interactive Connectivity Establishment).

End User Features

Support of all kinds of Internet connections.
Multiline support.
Multiple sip accounts registration.
Multi-party voice conference.
SIP Registrar support (compatibility with most of SIP servers including Asterisk).
Works under firewall.
IM interface.
Selecting of media input and output devices.
Custom ringtone support.
Configuration saving and loading.

Others

NAT (Network Address Translation) support.
Encryption on the basis of sRTP, DLS, and DTLS.
DTMF (Dual Tone Multi Frequency) support.
SIP Authentication.
Codecs management.
Log file on/off setting.

List of Phone Features

5 Concurrent Calls.
Multiple Accounts.
Conference.
Hold.
Blind Transfer/Attended Transfer.
Do not disturb (DND).
50 BLF (Hints)/Speed Dialing Key.
Auto Answer.
Video Call.

Call Center

LogIn/LogOut.
Pause/UnPause.
Record Call.
PickUp Group.
Integrated Dialer.

Chat

Chat Over SIP.
Chat History.
Block Contact.
Emojis.

Presence

Custom Presence.
Auto Send Chat Message.
Contact Status (Busy, Ready, DND, Ring).

Dialer

Sonata Communicator brings a built-in Dialer to make outgoing calls, this dialer speeds dialing of phones that were previously loaded from a CSV file. Each time the Softphone makes a call, a popup appears with a previously configured form where the customer’s information will be displayed, and the Agent can register any comments and catalog if the call is successful or not. Once the campaign is finished, it is possible to obtain the results of the campaign.

Security

Protected Account Configuration.
Protected Access Settings.
Protected Database.
Password Access.

Differences between Standard and Business Version

Features Standard Business
Multiple Accounts
Video Calls
Hold
Transfer
Conference
52 BLF (Hints)/Speed Dialing Key Limited to 3 BLF 52 BLF
Chat 5 Contacts Unlimited
Presence 2 Presence Status 10 Presence Status
Call Center LogIn/LogOut
Call Center Pause
Record Call
Auto Answer
Do not disturb (DND)
Check Voicemail Button
Address Book
Call Logs
STUN
Outbound Proxy
Voice Activity Detection
Acoustic Echo Cancellation
Configurable Ringtones
Voicemail Support (Message Waiting Indicator)
Dialer
Custom Skin
Codecs G.729A, Opus, VP8 not included
Sonata Communicator Server* 2 Business License Free
Licensed Free Buy

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