Sonata Communicator is an advanced Windows Softphone for Call Centers which integrates Presence, Chat, Video Call, BLF, and much more.


Phone Features
We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts. It is also possible to register with different accounts at the moment of startup the Softphone.
Call Center
We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.
Chat
Sonata Communicator includes a Chat system that works over the SIP protocol.
Presence
Sonata Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status, by sending a message automatically when we are required through the Chat.
Security
Security in Sonata Communicator is our priority, the Agent will only have access to menus and functions that the administrator allows them to have.
End User Features
Support of all kinds of Internet connections
  • Multiline support
  • Multiple sip accounts registration
  • Multi-party voice conference
  • SIP Registrar support (compatibility with most of SIP servers including Asterisk)
  • Works under firewall
  • IM interface
  • Selecting of media input and output devices
  • Custom ringtone support
  • Configuration saving and loading
  • Conversation Specific Features
    Hold/Retrieve Call
  • Forward Call (Blind Call Transfer)
  • Transfer Call (Attended Transfer)
  • Noise reduction (supression)
  • AGC (Auto gain controller) support
  • Adaptive silence detection
  • Adaptive jitter buffer
  • Software volume control (including Mute Sound)
  • Recording conversation into file
  • Redirection of calls to other phone lines
  • Call history and address book ready
  • Available Codecs
    H.263
  • H.264
  • G.711 (ALaw, muLaw)
  • G.726 (16k 24k 32k 40k)
  • *G.729A
  • G.723
  • *OPUS
  • iLBC
  • LPC-10
  • Speex (Narrow, Wide)
  • L16
  • RFC4733 DTMF tones
  • GSM
  • *VP8
  • *Business Version
  • Protocols Support
    SIP (Session Initiation Protocol)
  • RTP (Real-time Transport Protocol)
  • SDP (Session Description Protocol)
  • TCP (Transmission Control Protocol) /UDP (User Datagram Protocol)
  • STUN (Session Traversal Utilities for NAT)
  • ICE (Interactive Connectivity Establishment)
  • Others
    NAT (Network Address Translation) support
  • Encryption on the basis of sRTP, DLS, and DTLS
  • DTMF (Dual Tone Multi Frequency) support
  • SIP Authentication
  • Codecs management
  • Log file on/off setting
  • List of Phone Features

    5 Concurrent Calls
  • Multiple Accounts
  • Conference
  • Hold
  • Blind Transfer/Attended Transfer
  • Do not disturb (DND)
  • 50 BLF (Hints)/Speed Dialing Key
  • Auto Answer
  • Video Call
  • Call Center

    LogIn/LogOut
  • Pause/UnPause
  • Record Call
  • PickUp Group
  • Integrated Dialer
  • Chat

    Chat Over SIP
  • Chat History
  • Block Contact
  • Emojis
  • Presence

    Custom Presence
  • Auto Send Chat Message
  • Contact Status (Busy, Ready, DND, Ring)
  • Security

    Protected Account Configuration
  • Protected Access Settings
  • Protected Database
  • Password Access
  • Differences between Standard and Business Version

    FeaturesStandardBusiness
    Multiple Accounts
    Video Calls
    Hold
    Transfer
    Conference
    50 BLF (Hints)/Speed Dialing KeyLimited to 3 BLF50 BLF
    Chat5 ContactsUnlimited
    Presence2 Presence Status10 Presence Status
    Call Center LogIn/LogOut
    Call Center Pause
    Call Center Causes of Pause3 Causes of PauseUnlimited
    Record Call
    Auto Answer
    Do not disturb (DND)
    Check Voicemail Button
    Dialer
    CodecsG.729A, Opus, VP8 not included
    LicensedFreeBuy

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