Sonata Communicator is an advanced Windows Softphone for Call Centers which integrates Presence, Chat, Video Call, BLF, and much more.
Sonata Communicator brings a built-in Dialer to make outgoing calls, this dialer speeds dialing of phones that were previously loaded from a CSV file. Each time the Softphone makes a call, a popup appears with a previously configured form where the customer’s information will be displayed, and the Agent can register any comments and catalog if the call is successful or not. Once the campaign is finished, it is possible to obtain the results of the campaign.
|52 BLF (Hints)/Speed Dialing Key||Limited to 3 BLF||52 BLF|
|Presence||2 Presence Status||10 Presence Status|
|Call Center LogIn/LogOut|
|Call Center Pause|
|Do not disturb (DND)|
|Check Voicemail Button|
|Voice Activity Detection|
|Acoustic Echo Cancellation|
|Voicemail Support (Message Waiting Indicator)|
|Codecs||G.729A, Opus, VP8 not included|
|Sonata Communicator Server*||2 Business License Free|