Monday 1st to Wednesday 3rd of April, 2019

VitalPBX Certification Training - Panama 2019

The VitalPBX team is pleased to announce that we are going to be doing an international certification training, and you’re invited! Take note of the following details so you can register.

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VitalPBX Certification Course - Panama 2019350.00 USD¡Estos serán tres días llenos de entrenamiento, para que pueda conocer al máximo VitalPBX! Pausas para el almuerzo y coffee breaks incluidos durante el curso. También se realizará una visita a las esclusas de Miraflores en el Canal de Panamá y se entregará una (1) licencia perpetua para VitalPBX Enterprise, valorada en US $ 2,000.00, a cada compañía participante en el curso.
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VitalPBX Certification Course - Panama 2019

VitalPBX Certification Training

These are going to be three days full of training, so you get to know the most out of VitalPBX! Lunch breaks and coffee breaks included during the training. There will also be a tour to the Miraflores Locks at the Panama Canal, and we will be giving away one (1) perpetual license for VitalPBX Enterprise, valued at US$ 2,000.00, to each company participating on the training.

English speaking attendees are welcome, English Material will be provided, and questions in English can be answered as such.

  • Location: Panama Viejo Business Center 2nd Street, Building 0-9.
  • Date: Monday 1st to Wednesday 3rd of April, 2019.
  • Language: Spanish.
  • Cost: US$ 350.00.

Final date to register is March 22nd, 2019. Limited Enrollment. Enterprise License is limited to one (1) per company.

Our Speakers

Oscar Romero

Support Engineer

Telecommunications Engineer, technical support administrator and similar projects, dedicated to the IP networks (CCNA, CCNP), security, server administration and video conference system (Polycom, Yealink). 12 Years of experience in telephone systems Alcatel, Xorcom, Avaya, Cisco, Panasonic and Asterisk.

José Rivera

Development Manager

Seven years of experience in Backend and Frontend development, configuration and management of Asterisk PBXs, and also, a broad experience on the management of systems based on Linux.

Emanuel Lyons

Project Manager

Industrial Engineer with Master’s Degree in Engineering Management. More than 6 years experience as project manager and sales manager at firms specializing in high-end equipment. Currently a manager at E-Business Distribution Panama.

Training content

First day

Welcome and introduction to the training.

 Requirements according to number of concurrent Calls.
How to size a server for VitalPBX Installation.
Installing in a Virtual Machine / Server.
Installing in a VPS.
Installing on a Raspberry PI.

Overview.
Global Search.
Structure of the Modules.
Dashboard.
Applying Changes.
Location of configuration files.
Storage of recordings.
Database structure.

Break: 10:00 - 10:15

Configuration of users and Profiles for administration.
Network Configuration.
Time zone or NTP configuration.
Mail configuration.
Monitoring configuration, storage and notifications.
Alarms and maintenance module.
DHCP configurations.
Installation of Add-ons.

How Classes of Service work (Dialing Restriction, Function Restriction, and Route Restriction.
Configuration of Classes of Service.
Authorization codes.
Customer Codes.
Feature Categories.

Lunch: 12:00 - 13:00

All options of an extension.
Import and export extensions.
Mass modification.
Bulk Extensions.
Configuration of Boss/Secretary.
Hot Desking configuration.
Remote Substitution.
Extension Status.

Trunks.
Trunk configuration (SIP / IAX / FXO / ISDN / H323.)
Most Common Trunk Options.
Outbound routes setup.

Incoming routes.
Call configuration based on a schedule.
IVR configuration.
Announcements.
Night mode.
Caller ID Modifiers.
Dynamic Routing.

Break: 15:15 - 15:30

Queue Calling Concepts.
Configuration of ring groups.
Management of Recorded Calls.
Queue Configurations.
Queue VIPs
Agent codes.
Useful commands for monitoring queues and agents.

Asterisk CLI (WEB).
Black List.
Log display.
Cron Profiles.
Automation of tasks.

Second day

Feature codes.
Custom application.
Custom destination.
Conference rooms.
Speed Dialing.
DISA.
Pin List.
Parking of calls.

CDR reports. PBX Reports. IVR reports (IVR stats module). Report filter. User portal.

Break: 10:00 - 10:15

Technology configurations. Voicemail settings. PBX Settings (Music on Hold, Log Files, Asterisk Sounds, RTP, etc.). Physical interface configurations.

Explanation of high availability and scope.
How to configure.
Basic commands.
High availability web module.

Lunch: 12:00 - 13:00

Best security practices.
Firewall, intruder detection, fail2ban.
OpenVPN (Add-on).
Trunk-trunk links.
Integration with FreeSBC.

Multi-tenant concept.
Multi-tenant module installation.
Configuration and administration.
Multi-tenant module tests.

Break: 15:00 - 15:15

Switchboard.
Billing.
Communicator (Softphone).
Recordings.

Third day

DialPlan.
Custom Context (Add-on).
GUI.

Phonebook.
Domotic.
Third-party (API).

Break: 10:30 - 10:45

SGREP.
Command Tool.
System Status Command.
Call Filter in Real Time.
TCPDump to Download Network Traffic.
Common Errors.
System Backup/Restore.

Lunch: 12:00 - 13:00

Location

If you got any questions please contact us