VitalPBX, according to the reputable website Galus Australis, is considered as one of the competing solutions in the cloud-based contact center market. Here is a small excerpt of what they had to say in their article.
“Global Cloud-Based Contact Center Market is expected to rise from its initial estimated value of USD 9.39 billion in 2018 to an estimated value of USD 52.51 billion by 2026, registering a CAGR of 24% in the forecast period of 2019-2026. This rise in market value can be increasing demand in smes for cloud-based contact center services.
Some of the major competitors currently working in the cloud-based contact center market are Oracle (US), 8×8, Inc. (US), Five9, Inc. (US), Cisco Systems (US), Genesys (US), NICE Systems Ltd. (Israel), NewVoiceMedia (UK), 3CLogic.com. US), RingCentral, Inc., Aspect Software (US), (US), Empirix (US), InVision Software, Inc., Intelenet Global Services, VitalPBX, Aircall, Arbeit Software. (USA), 3CX, Atos SE (Germany), Vocalcom (France), Huawei Cloud and others.”
This poses an interesting position for VitalPBX. Now becoming considered (globally) among other Contact Center Solutions as a viable option for your Contact Center needs. VitalPBX is in a constant and exponential growth of tools that will help you with a modern Contact Center environment. Starting with our Sonata Suite, we are always looking to make VitalPBX as intuitive and as feature-rich as possible so you can have the best experience.
We are always open to hear about any comments you might have about helping VitalPBX improve and become as powerful as it can be for your business.
Once again, Galus Australis has positioned VitalPBX among other known names in the industry, meaning we are taking the steps into the right direction to become your go to solution.
We invite you to read the full article in the following link, VitalPBX Cloud-Based Contact Center. Here, they also talk about some interesting points about where the Contact Center Business is today.