VitalPBX Features List

Below we show list of the most important features of VitalPBX

Call Features

Auto-Redial/Camp On
Boss/Secretary + Whitelist
Black List
Busy Lamp Field (BLF) Support
Call Back
Call Flow Control
Call Forward (busy, no answer, unconditional)
Call Monitoring
Call Pickup
Call Parking
Call Recording
Call Screening
Call Spy
Call Transfer (blind, attended)
Call Waiting
Callback Services
Caller-ID
Dictation
DISA (Direct Inward System Access)
DND (Do Not Disturb)
Direct Inward Dial Numbers (DIDs)
Find Me/Follow Me
Hunt/Ring Groups
Music on Hold
Outbound/Inbound Routes
PINSets
Pickup Groups
Personal Assistance (IVR)
Personal Recording/Notes
Remote Substitution
Remote Call Pickup
Route by Caller ID
Speed Dials
Three Way Calling
Video Calling
Voicemail
Voicemail to Email
Voicemail Broadcast
Wake-up Calls

Administration

Backup & Restore
Disaster Recovery
Bulk Import Utilities
Import & Export Extensions
Import & Export Speed Dialing
Log File Viewer
Call Detail Reporting
CLI Access (via GUI)
DHCP Settings
Email Notifications
Email Settings
Extensions Status Management
Network Settings Tool
Endpoint Manager
System Status Dashboards
Users
Users Profiles
PBX Status Reports
System Settings (Time, Notifications, Storage)
Addons App
Multiple Language Support
Phone Directory
SIP-Open Standards
Soft-Phone Support
Unlimited Extensions
Unlimited IVR
Unlimited VM
Remote Administration
Storage Monitoring
User-friendly Web interface
VMware/Hyper-V compatible
Feature Codes Management
Global Search

Modules

Extensions
Hot-desking
Conference Rooms
Custom Application
Custom Destination
Custom Context
Paging and Intercom
Pickup Groups
Parking
Speed Dialing
Voicemail Broadcast Groups
Call Back
DISA
PIN List
Class of Services
Features Categories
Dial Restriction Rules
Automatic Route Selection
Customer Account Code
Authorization Codes
Ring Groups
Queues
Queue Priorities
Queue VIP
Trunk
Outbound Route
Inbound Route
Auto-Attendant/IVR
Time Conditions
Announcements
Languages
Night Modes
CID Modifiers

Unified Communications

Unified Communication
Video Conference
Simple to Use

  • Low bandwidth
  • Unlimited Users
  • Screen Sharing
  • Secure Rooms

Chat

  • Simple to Use
  • Chat Group
  • Unlimited Users
  • Screen Sharing
  • Secure Rooms

Audio Conferencing
Call Recordings Access
One Number Reach
Multiple Devices per User
Personal Call Log
Personal Extension Settings
Personal IVR
Voicemail to e-mail
Visual Voicemail
User Portal: Access to Voicemail, Recordings, etc.

Call Center

Agent logn in/log out
Barge
Call monitoring
Call queues
Call recording
Caller Name Lookup
CDR (Call Details Record)
Conferencing (on-the-fly)
Customer account codes
Hot-desking
Hunting groups
IVR / Auto-attendants
Listen to agent
Pick-up groups
Queue priorities
Queue VIP list
Ring group strategies
Reporting
Time-based routing
Whisper to agent

Security

Built-in firewall
Call encryption (SIP TLS, sRTP)
Authorization codes
Phone Lock
Intrusion detection and blocking (Fail2ban)
Limiting or blocking of outbound calls
Password strength indicator
PIN-protected outbound calls
User permission management
Secure password auto-generation
Weak password report

Settings

SIP Settings
IAX2 Settings
Profiles (SIP/IAX2/BRI/E1 PRI/E1 R2/FXO/FXS/T1 AS/T1 PRI/PJSIP)
Telephony Settings
Dial Profile
Voicemail Settings
System Settings
Asterisk manager Users
Music on Hold
Recording Management
Log Files

User Portal

Call Forward
Call History
Call Origination
Call Waiting
Call Recording
Do Not Disturb
Follow Me
Presence
Visual Voicemail
Voicemail
Voicemail Greetings Management

Voice Mail

Visual Indicator for Message Waiting
Stutter Dial tone for Message Waiting
Voicemail to email
Voicemail Groups
Web Voicemail Interface
Direct dial to operator

Video Conference

Simple to Use
Low bandwidth
Unlimited Users
Screen Sharing
Secure Rooms
Chat

Supported Audio/Video Codecs

g729, g719, g722, g723
lpc10, slin
g711 alaw, g711 ulaw
siren14, siren7
g726, g726aal2
speex/16/32
adpcm, testlaw
gsm, lilbx
h261, h264, h263p, h263

Telephony Interfaces Support

AutoDetect DAHDI Interface
Supported Interface: BRI/E1 PRI/E1 R2/FXO/FXS/T1 AS/T1 PRI
Clock Sources
Channel Groups
Profile Assignment

Economy

Complete Free Unlimited PBX System
Advanced Dialing Restriction Rules
Call limited by duration
Least Cost Routing
Integrate Billing System
Real Time Supervision (SwitchBoard)
Integrate Call Recording Management

Supported Signaling Protocols

SIP
IAX2
PRI/T1/E1/R2
Analog/FXS/FXO
ISDN
GSM

Description of some Call Features

Caller ID

Caller ID is a standard PBX feature which enables incoming calls to be identified by their Caller ID. On incoming caller’s ID is displayed on the users phone screen.

Similarly, all PBX extensions can be set to display a certain Caller ID when making outgoing calls. This is useful if a particular phone belongs to a particular department or if an individual wishes to display his/her direct number when placing outgoing calls.

Call Transfer

This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user, voicemail, an external number, and other destinations.

Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.

Call Parking

Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. Calls are assigned specific parking lot numbers upon transfer. The parking lot number is essential to this system, so it is imperative that the person transferring the call notes which parking lot number the call is placed in – the number is read to the transferring user after dialling the extension for the parking lot. Calls can be answered simply by dialling the parking lot number.

This system is extremely useful when there are phones located where there may be more than 1 user (e.g. factory floor, newsroom, meeting room, etc…). Calls can be placed in a parking lot, and the receptionist can simply contact who the intended recipient is and tell them the code to access the call (e.g. “Mary your husband is on line 701” – Mary simply dials 701 on any phone and is connected to her husband).

Call Forwarding

This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Calls can be forwarded to another extension, phone number (such as a cell phone), an IVR, and more.

An example of this feature would be if a particular user had to leave the office for a given amount of time and wanted to receive their phone calls at another location.

Call Recording

Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.

Call recording can be useful for training and/or quality assurance. Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.

Call Reporting

CDR Reporting gives you the ability to view all phone calls in a graphical interface. VitalPBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.

This is useful for businesses who need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.

VoiceMail

Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played.

  1. unavailable calls‘ – when calls are un-answered.
  2. busy calls‘ – when the extension is in a call or in a non-disturb mode.

When a call reaches a users voicemail, the caller is prompted to leave a message after a pre-recorded (or automated) message. Additional options can be set to route calls should they reach a users voicemail (see Personal Assistant for more information).

Your PBX is capable of supporting hundreds of separate voicemail boxes. Your PBX also have voicemail to email functionality, which allows voicemail messages to be delivered directly to a users email address where they can be listened to without the use of their desk phone.

VoiceMail to Email

The voicemail to email PBX feature is a subscribed feature which when enabled, sends a copy of a user’s voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone.

This feature has many inherent advantages, however due to requirements which necessitate the use of an external email server, subscription to a email service may be mandatory in order for this feature to function.

Follow Me

This feature is controlled in the PBX User Panel.

Once enabled, the follow me feature will direct calls to alternate extensions/external destinations (such as mobile or landline) should a call persist (ring) longer than the defined number of seconds. At first, the system will ring the initial extension for the defined number of seconds (we recommend 15 seconds). Once the defined duration expires, the system directs the call to ring the extension(s) and/or external destinations listed as follow me numbers. The call can be accepted or rejected by an external device (such as a mobile phone) without the caller having knowledge of this. A rejection will ultimately send the call to the first (original) extension’s busy voicemail*.

This feature ensures that a caller will never reach an external device’s voicemail system. This is extremely beneficial because this ensures that follow me destination voicemails (such as a mobile user’s personal voicemail) is never reached. Keep in mind that once a call is answered on an external device, it cannot be transferred back into the system (e.g. to an extension, ring group, call queue, etc…).

*The phone system is capable of routing the final (unanswered) call to many different destinations (such as voicemails, other extensions, IVR’s, call queues, and more). This is an advanced feature of follow me and requires additional configuration. 

Personal Assistant

This feature is controlled in the  PBX User Panel.
The PA (Personal Assistant)  allows for advanced control of a user’s voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. In essence, the PA is a mini-IVR (interactive voice response) for voicemail.

When a caller reaches a user’s PA, they are presented with a recorded message. This message would indicate to them that there are options in addition to simply leaving a message. Typically, PA voicemails would give callers the option of leaving a message OR attempting to contact the intended party. PA can be configured to work with ‘unavailable’ and/or ‘busy’ voicemails.

For example, a caller reaches your voicemail, and is given the option to: press 1 to call your mobile, press 2 to reach the Florida office, press 0 to reach reception, or leave a message. This ensures that the caller is able to contact an appropriate party should they want to, or simply leave a message.

Auto-Attendant/IVR

An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc. IVR’s are very robust and efficient tools in any business environment, and work to decrease the amount of time spent needlessly on the phone with a caller. Since the entire system is fully automated, calls are routed with more efficiency, and employees are able to maximize their productivity.

Do Not Disturb

The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call. This is somewhat similar to call forwarding, except that any incoming call will terminate to the users ‘busy’ voicemail (regular unanswered calls terminate to the ‘unavailable’ voicemail). This feature is useful when a user is occupied with an important task and cannot afford to take a call (e.g. important meeting, important task, eating lunch, etc…).

Call Queues

A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time. Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.). While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. This can be useful for users who wish to take lunch and not have their phone ring, or for situations where additional agents can be of use.

Time Condition

The Time Condition feature makes it possible to route a call based on the time, day of the week, or month. This feature can be useful for routing calls differently after business hours, during weekends, holidays, etc. A good example of this feature in use would be to play to callers a message indicating that the business is currently closed. The message can then inform the caller of the regular business hours and prompt them to leave a message or simply call back during business hours.

Call Screening

The Call Screening feature, when enabled, prevents a number from calling into the phone system. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies who just won’t give up, and more.

Ring Groups

Your PBX is capable of grouping together many extensions into a single dialled extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a ‘Sales’ ring group which when dialled, will call all of the phones simultaneously.

Additional options can be configured such as: the ring strategy (ring all, ring sequentially, ring first available, and more), max ring time, announcement (to be played to the caller prior to dialling the group), whether to ring or play music, and more.

This feature is useful for IVR’s and call queues as incoming calls can be directed to an entire department with ease. This can also be useful if you wish to contact a group of phones internally (technical support agents). It is as simple as assigning those phones to a ring group (such as 601), and dialling it from any system phone.

Conference Rooms

The conference room feature of your PBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well can be password protected to prevent unwanted callers from accessing it. The conference room can be accessed by users internally by dialling the conference room access number. The conference room can be accessed by external users by entering a numerical code after dialling a number.

For example, your conference room can be linked to your IVR message without anyone ever knowing. A caller would dial your regular business number, and once they reached the IVR message, they would enter the access code (#XXX) followed by the password, and they would be connected to the conference room.

Conference’s can easily be setup by contacting one or more parties via extension dialling. This conference, however, has restricted functionality, and may not work with outside parties.

Phone Directory

This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user’s first or last name. The directory will then search and match the input to the most probable user and play back that user’s name for verification.

Intercom & Paging

An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speakerphone (intercom and paging are automatically answered).
Intercom allows one user to contact another user (or users in a ring group) instantly. All parties are able to speak and listen to each other.
Paging allows one user to contact a group of users simultaneously. This differs from the intercom feature due to the fact that it is a one-way audio signal, meaning that those being paged cannot speak back to the pager.

These two features have many advantageous uses. One such use would be efficient in a large work environment such as a warehouse or large office. If a user had an important message to relay to the entire office, they would simply dial the page code which contacted all departments/offices, and speak the message. Everyone (save for those on the phone) would instantly be notified.

Note: Intercom and paging may not work on certain phones.

Busy Lamp Field (BLF)

Busy Lamp Field (BLF) is a lighted (green or red) indicator on your phone (or expansion module) which can be configured to indicate the status of certain conditions/features of PBX.

Examples of BLF which can indicate status are:

  • Whether an extension is in use (whether a user is on the phone or not)
  • Speed-dial when key is pressed
  • Whether or not there is a call parked (awaiting retrieval by someone)
  • Whether or not the do not disturb option is activated.
  • Whether or not a call diversion is active.

A good example of the ‘extension in use’ BLF would be if someone calls in and wishes to reach Jim at extension 220. The receptionist would take a look at the BLF panel on their phone and see that Jim is on his phone (the light next to Jim’s name is RED), the receptionist can then ask the caller whether or not they would like to leave a message, or try back later. If the caller wants to leave a message, the receptionist simply transfers the call directly to Jim’s voicemail (*95*220).

Call Spy

The Call Spy feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using call spy to interact with any member of the call being spied on. This feature also does not alert the party being spied on that someone else is listening.

This feature can be useful if an executive wishes to listen to an active call live without the call party knowing.

Direct Inward System Access (DISA)

Direct Inward System Access (DISA) is a system feature which allows a user to access the phone system from external sources. This feature allows users (for example, on a mobile device) to connect into the phone system in order to check voicemail, place calls, dial extensions, and more. This feature works by prompting users to first dial an applicable number (this can be your regular business number or a special number specifically for this purpose), then (this is strongly recommended) dial a special feature code which will then prompt the user to enter a special PIN code. After entering the credentials, the user has access to your system almost as if they were at their desk.

An example of this would be if an employee needed to contact a client when they are not currently in the office. The employee could dial the special number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call. This is beneficial if the employee (or employer) only wanted clients to see the work caller ID number, and not the employee’s personal or work mobile caller ID. Another unique benefit to this feature is that the caller can use the phone system’s long distance service without worrying about paying ridiculous mobile long distance per-minute fees. In effect, DISA can work to be a calling card for employees.

Dictation

Dictation is a useful feature which allows a user to record audio from their phone. The recording can then be sent to any email address specified to be listened to later.
This can be useful for many scenarios such as:

  • Meetings
  • Legal Proceedings
  • Dictation to be typed out at a later date
  • And more
Remote Users

Your PBX support the ability to add Remote Users. A Remote User is a phone system user who is not located in the office, yet still connects and has the same functionality of an office user. The Remote User must have their remote phone configured to connect to the PBX located at the central office.

Remote Users allow an individual to work from anywhere in the world, and calls can be placed and received just as if they were sitting at a desk in the office. This is an extremely useful feature which can be taken advantage of in a multitude of situations and scenarios (e.g. employees working from home, employees who are often travelling, employees in another city, country, and more).

Music on Hold

Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call.

An example of this would be to record a message which can then play every X seconds indicating that the call is “important to us and will be answered in priority sequence”.

Another option is to record a message which can be played to callers to inform them of a potential issue which has been made aware (e.g. “we are currently aware of the escaped monkeys and are working to apprehend them. If this call is not concerning the ravenous monkeys, then please continue holding”).

Description of some Security Features

Built-in firewall

In today’s cyber environment anyone running a telephony system should be aware of security hazards and avoid them.  VitalPBX offers various levels of protection against cyber threats in the VoIP world.

With the integrated firewall you can block or authorize certain services or ports, as well as authorize or block certain IP addresses.

Intrusion detection and blocking (Fail2ban)

Fail2ban scans log files of ssh, asterisk, etc and bans IPs that show the malicious signs -- too many password failures, seeking for exploits, etc. Generally Fail2Ban is then used to update firewall rules to reject the IP addresses for a specified amount of time, although any arbitrary other action (e.g. sending an email) could also be configured.

Fail2Ban is able to reduce the rate of incorrect authentications attempts however it cannot eliminate the risk that weak authentication presents. Configure services to use only two factor or public/private authentication mechanisms if you really want to protect services.

You can add a whitelist to avoid blocking your internal network

Call Encryption (SIP TLS, sRTP)

In VoIP network with Asterisk being the server or SIP proxy the secure calling can be achieved by enabling TLS to encrypt the signalling and enabling SRTP or ZRTP to encrypt the media or data/voice. Once implemented SIP UA, softphone or IP phone, can be set to use TLS instead of UDP or TCP as it’s transport. The advantage of choosing TLS is that the SIP traffic exchanged between SIP UA and Asterisk will be encrypted, it means it will take a considerable amount of time and effort for the Man in The Middle to decrypt it without the encryption key, if not possible.

Weak Password Report

The ideal password is between 12 to 14 characters long, with a mixture of upper and lower case letters, numbers, and special characters. But many users tend to use weak passwords since they're easier to remember. The problem is, weak passwords are an open invitation for hackers to exploit user accounts and gain access to the corporate network.

VitalPBX comes with a tool to detect Weak Password which will help you to detect this type of password.

Authorization Codes

Authorization codes are used to ensure that no one else can make external calls from my phone, these codes also allow us to make calls from any telephone using the privileges of access to the dial plan that owns the code. In the CDR will appear this code and it is possible to obtain reports by authorization codes.

Phone Lock

It is possible to lock the phone with a password which is related to the extension, if the phone is locked every time a call is made you will be asked for this password. The blocking is done by invoking a Features code.

PIN-Protected Outbound Calls

PIN Set is a module that allows you to create groups of passwords for easier setup. One of these groups of PINs can be selected for example on an Outbound Route, thus limiting their use only to people who have a PIN.

This function is very important to avoid malicious calls.

Limiting or Blocking of Outbound Calls

VitalPBX incorporates dial restriction rules with which you can limit access to certain calls by code, you can also limit the duration of calls.

Addons Module and Applications

SonataSuite-SwitchBoard

Sonata SwitchBoard is an interface with which you can monitor and manage the different activities of your PBX. The different modules that this application has are: My Extension, Trunk, My Queues, Extensions, Queues, Conferences, Parking Lots, Queues Stats Summary, Queues Members Summary, Queue Calls, Queue Overview, Queues Calls Counter.

SonataSuite-Billing System

VitalPBX integrates a complete Call Accounting System through which you can generate a wide variety of reports manually and automatically.

SonataSuite-Recording Mangement

Sonata Recording Management is a software through which you can manage the recordings of your PBX. With Sonata RM you can management Flag, Notes and Reference associate to the recordings.

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IVR Stats

The IVR statistics module can obtain summarized reports of the option pressed by the clients, these reports are very important since they allow us to determine which option is not necessary or is very little used in the IVR.

Domotic

The Domotic module allows us to integrate automation controllers into the PBX (it currently works with Vera Smart Home Control). the integration is done by means of BLF that can be associated to any telephone that has this option. It is also possible to integrate it with virtual extensions.

Custom Context

Custom Context allows integrated third-party applications and contexts to the dialplan.

Unified Communications

Multi Device

With VitalPBX you can have multiple devices connected to a single extension number, for example John Smith has the extension 2000 which has connected several devices like Desktop Phone, Mobile Phone and a Sofphone installed in his computer, all these devices have the same extension number and when someone calls John, he will have the possibility to answer the call in any of the three devices. You can also manage from any of the devices call diversions, DND, follow me, voice mail, etc.

Video Conference

We incorporate a robust Video Conferencing solution that will allow you to communicate with your collaborators, customers, suppliers or family easily and efficiently. Not only is video conferencing, you can also transfer files and share screen and more.

Chat

Nowadays, maintaining the instant communication between your office staff is very important, that's why we have incorporated a chat server based on XMPP protocol with which all your staff will always be communicated.

Personal Assistant

This feature is controlled in the  PBX User Panel.
The PA (Personal Assistant)  allows for advanced control of a user’s voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. In essence, the PA is a mini-IVR (interactive voice response) for voicemail.

When a caller reaches a user’s PA, they are presented with a recorded message. This message would indicate to them that there are options in addition to simply leaving a message. Typically, PA voicemails would give callers the option of leaving a message OR attempting to contact the intended party. PA can be configured to work with ‘unavailable’ and/or ‘busy’ voicemails.

For example, a caller reaches your voicemail, and is given the option to: press 1 to call your mobile, press 2 to reach the Florida office, press 0 to reach reception, or leave a message. This ensures that the caller is able to contact an appropriate party should they want to, or simply leave a message.

User Portal

The user will have the possibility to enter the User Portal where you can manage the following options:
Call Forward
Call History
Call Waiting
Call Recording
Do Not Disturb
Follow me
Presence
Visual Voicemail
Voicemail
Voicemail Greetings Management
etc.

Softphone

As part of our telephony solution we incorporate a powerful softphone based on the popular Jitsi project, with this softphone our users can get on the same platform the following options:
a.- Voice Calls
b.- Video Calls
c.- Audio / Video Conference
d.- Presence
e.- Chat
This Softphone is completely free and is available in Windows, Linux and Mac platforms.

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